How we handle your card details

How do we process your payment card details?

We store the payment card details you provide when paying for a subscription in your Sanoma account information, so you can use them later to reactivate your subscription and to pay for subscriptions to other Sanoma content services that use a Sanoma account. From the payment card details we generate a string that we also use to identify users who have already used a trial period for the service, and to verify users' country of residence as required by copyright legislation. We retain customer data, such as payment card details, for the duration of an active customer relationship and for four years after it ends.

You can manage your payment card details on Ruutu's payment card page. Removing a payment card is possible if there is no active subscription on Ruutu.

More information on the processing of personal data: sanoma.fi/tietosuoja.

Need help?

Contact Ruutu customer support at nelonen.fi/palaute/ruutu. You are welcome to write to us in English.